General Terms and Conditions

1. Scope of Application
2. Contracting Parties
3. Payment
4. Retention of Title
5. Delivery and Shipping
6. Warranty
7. Data Protection
8. Applicable Law
9. Final Provision
10. Information about online dispute resolution

1. Scope of Application

(1) The services provided by the vendor for the online shop at www.pb-sports.com are governed exclusively by the following General Terms and Conditions in the version valid at the time the order is placed.

(2) Our General Terms and Conditions apply exclusively. Any terms and conditions of the customer that deviate from our General Terms and Conditions shall not apply unless we expressly agree to them.

2. Contracting Parties

(1) Our online offers constitute a non-binding invitation for the customer to order goods. By submitting an order on our website, the customer makes a binding offer to conclude a contract.

(2) We may accept this offer by sending an order confirmation via email or by delivering the goods within the delivery period specified on the website; however, price changes may occur due to adjustments by the manufacturer or upstream supplier. The customer will be notified of any such changes promptly.

3. Payment

(1) The prices listed on our website at the time of the order apply. All prices include statutory VAT and exclude shipping costs.

(2) Payment of the purchase price is currently possible via PayPal or prepayment.

4. Retention of Title

(1) We retain ownership of the delivered goods until the purchase price has been paid in full.

5. Delivery and Shipping

(1) Goods are shipped via insured parcel service (DHL). Bulky items are delivered via parcel service or freight forwarder.

(2) Delivery generally takes place within 5–10 working days of receipt of payment (subject to product availability; please refer to the order confirmation). The delivery period specified by us commences subject to the timely and proper fulfillment of the customer's obligations, particularly the correct provision of the delivery address as part of the order.

(3) If the Provider is unable to deliver the ordered goods through no fault of its own—because the Provider's supplier has failed to fulfill its contractual obligations—the customer shall be informed immediately that the ordered goods are unavailable. Any payments already made by the contractual partner shall be refunded immediately. The customer's statutory rights remain unaffected.

6. Warranty

(1) If the purchaser is a consumer, they have the choice, in the event of a defect, as to whether subsequent performance is to be effected by way of rectification (repair) or replacement delivery. However, we are entitled to refuse the method of subsequent performance chosen by the purchaser if it entails disproportionate costs and the alternative method of subsequent performance does not result in significant disadvantages for the customer. If subsequent performance has failed or if we have refused subsequent performance entirely, the purchaser may, at their discretion, demand a reduction in the purchase price (reduction) or declare their withdrawal from the contract. Any claims for damages by the purchaser remain unaffected by this.

(2) If the purchaser is a business (entrepreneur), obvious defects must be reported in writing within a period of two weeks of receipt of the goods; otherwise, the assertion of statutory warranty claims is excluded. Timely dispatch is sufficient to meet the deadline. The business bears the full burden of proof regarding all prerequisites for the claim, particularly regarding the defect itself, the time at which the defect was discovered, and the timeliness of the notice of defect. The Provider shall initially provide a remedy for defects in the goods, at its own discretion, by means of rectification or replacement delivery.

7. Data Protection

We treat your personal data confidentially and in accordance with statutory data protection regulations. Your data will not be passed on without your express consent, except where necessary for the performance of the contract—for instance, to companies entrusted with the delivery of goods.

8. Applicable Law

The law of the Federal Republic of Germany applies, excluding the UN Sales Convention (CISG), provided that this choice of law does not deprive a consumer of the protection afforded by mandatory consumer protection provisions.

9. Final Provision

Should any provision of this contract be or become invalid or unenforceable, the remaining provisions of this contract shall remain unaffected.

10. Information about online dispute resolution

Information about online dispute resolution

The EU Commission provides on its website the following link to the ODR platform: https://ec.europa.eu/consumers/odr/

This platform shall be a point of entry for out-of-court resolutions of disputes arising from online sales and service contracts concluded between consumers and traders.